Help Centre

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Will you restock popular sizes or limited styles?

We do our best to restock bestselling sizes and classic styles where possible. However, some designs — especially seasonal or exclusive drops — may be produced in limited quantities and not return once sold out. To avoid missing out, we recommend signing up for restock alerts via the product page or subscribing to our newsletter for collection updates. You can also reach out to our support team if you’re unsure whether a specific item will be restocked.

Absolutely. If you find yourself between sizes or unsure which fit will work best for you, our team is here to help. Just send us your measurements and let us know how you like your clothes to fit — whether relaxed, slim, or somewhere in between. We’ll offer personalised advice to ensure you choose a size that suits your style and comfort.

If your item arrives and it’s not quite what you hoped — whether it’s a quality concern, incorrect item, or simply doesn’t feel right — we’re here to make it right. Please contact us within 14 days of receiving your order, along with your order number and a brief description or photo of the issue. Our team will review the case and offer a resolution, which may include an exchange, refund, or store credit depending on the situation.

Returns & Exchanges

Questions about Returns & Exchanges

To return an item, simply contact our support team via email or visit our returns portal. Please ensure the item is unworn, unwashed, in its original condition, and returned in the original packaging. Returns must be initiated within 14 days of receiving your order. Once approved, we’ll provide you with the return instructions and a shipping label if applicable.

For orders within the UK, returns are free of charge. However, international customers are responsible for covering return shipping costs unless the item received is faulty or incorrect. We recommend using a tracked service when returning internationally to ensure safe arrival.

Yes, we accept exchanges for different sizes or colours, provided the item is in stock and returned in its original condition. If the requested item is unavailable, we will process a refund instead. Reach out to our customer support team to start your exchange process and reserve the new item.

Once your return is received and inspected, we aim to process your refund within 5 to 7 business days. Refunds are made using the original payment method. You will receive a confirmation email once the refund has been issued. Please note that banks and card providers may take a few extra days to reflect the transaction.

If your item arrives damaged or isn’t what you ordered, please email us within 48 hours of delivery with your order number and clear photographs of the item. We’ll resolve the issue as quickly as possible, either by sending a replacement or issuing a full refund including any delivery charges paid.

Yes, unless clearly marked as “final sale,” most discounted items are eligible for return or exchange. The same conditions apply regarding the item’s condition and return timeframe. If unsure, please refer to the product page or contact our team before placing your order.

Orders

Questions about Orders

Once your order is dispatched, you’ll receive an email with a tracking link. This link allows you to monitor your parcel’s progress from dispatch to delivery. For added convenience, we also send tracking updates via SMS if your mobile number is provided at checkout.

Orders can only be cancelled within a one-hour window after confirmation, as we begin processing orders immediately. If the cancellation period has passed, you may still return the item once it’s delivered, in accordance with our Returns Policy.

If your order hasn’t been dispatched yet, we may be able to update your delivery address. Contact us as soon as possible with your order number and the new address. Unfortunately, once the parcel is in transit, changes cannot be made.

If you haven’t received an order confirmation within a few minutes of checking out, please check your spam or junk folder. If it’s not there, contact our support team with your full name and payment reference so we can verify your order.

If your expected delivery date has passed and your order hasn’t arrived, please check the tracking link for any updates. If it shows as delivered but you haven’t received it, or if there’s no update, contact us immediately so we can investigate and resolve the issue swiftly.

We can accommodate small changes such as updating the shipping address or swapping item sizes, but only if the order hasn’t been shipped yet. Please reach out to us quickly after placing your order, and we’ll do our best to assist.

Delivery

Questions about Delivery

Yes, we ship worldwide. At checkout, you can select your country and view delivery options, estimated time frames, and exact costs. Please note that customs fees may apply depending on your region, and these are the responsibility of the customer.

Standard delivery within the UK typically takes 2–4 working days. We dispatch orders promptly and partner with reliable couriers to ensure timely delivery. During peak periods or bank holidays, delivery may take slightly longer, but we’ll always keep you updated.

Yes, next-day delivery is available for UK orders placed before 2 PM (Monday to Friday). This option can be selected at checkout. If your order is placed after the cut-off, it will be processed the next working day.

If your order hasn’t yet been shipped, we can usually update the delivery address. Contact us immediately with your order number and new address details. Once the parcel has been dispatched, we are unable to amend the delivery information.

Yes, we will email you as soon as your parcel has been shipped. The email will include a tracking link so you can monitor its journey in real time. You may also receive SMS updates if you provided your mobile number at checkout.

If you’re not available during delivery, our courier partner will either attempt redelivery or leave a calling card with further instructions. You may also be able to reschedule the delivery or collect your parcel from a local access point.

Payment

Questions about Payment

We accept most major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely, and your payment details are encrypted for complete peace of mind.

At this time, we can only accept one payment method per order. If you have a gift card or discount code, you can apply that during checkout in combination with your main payment method.

Yes, we occasionally run special promotions and offer discount codes to our email subscribers and social media followers. To stay updated, subscribe to our newsletter and follow us online. Only one discount code may be applied per order.

Absolutely. Our website uses industry-standard SSL encryption to protect all personal and payment information. We never store your card details and use secure, PCI-compliant payment gateways.

Yes, gift cards and store credit can be used at checkout. Simply enter your unique gift card code in the designated field, and the balance will be applied to your total. If your purchase exceeds the balance, you can pay the remainder using a debit or credit card.

If your payment is declined, first ensure your card details are entered correctly and that your account has sufficient funds. If the issue persists, try another payment method or contact your bank. You can also reach out to us if you need further assistance.

Product

Questions about Products

Each product page includes a size guide that provides detailed measurements to help you choose the right fit. If you’re between sizes or unsure, our customer support team is happy to advise you based on your usual size and fit preferences.

Yes. Sustainability is at the core of what we do. We prioritise eco-friendly materials like organic cotton, recycled fabrics, and natural fibres. Our production partners share our values and are vetted for ethical and sustainable practices.

If a product is out of stock, you can sign up for restock notifications directly on the product page. We’ll send you an email as soon as it becomes available again. Limited editions may not be restocked, so we recommend acting quickly when restocked.

Of course! If you need more details about fabric composition, fit, care instructions, or styling tips, please contact us. Our team knows our products inside out and will happily assist with any queries.

Yes, we regularly restock popular items. However, availability can depend on seasonality and demand. For limited-run or seasonal pieces, restocks may be less frequent or unavailable, so it’s best to act quickly if you see something you love.

Care instructions are included on every product page and garment label. We recommend washing most items at 30°C, avoiding harsh chemicals, and air drying when possible. Proper care extends the life of your clothes and supports our mission of sustainability.

Sustainability

Questions about Sustainability

We believe in responsible fashion. Our sustainability approach includes using eco-friendly materials, ethical production practices, zero-waste policies, and giving back to communities. We design with longevity in mind and minimise harm to the planet at every stage.

We work only with trusted manufacturing partners who uphold fair wages, safe working environments, and ethical labour standards. Regular audits and close supplier relationships help us maintain transparency and accountability across our supply chain.

Our collections feature low-impact materials such as organic cotton, recycled polyester, wool, and tagua palm buttons. We avoid harmful chemicals and opt for certified fabrics that are kinder to the environment and to your skin.

Yes, we promote a circular economy by designing products meant to last and encouraging repair, reuse, and recycling. Unsold stock, samples, and returns are donated to charities or repurposed to prevent waste.

Absolutely. We use recyclable, biodegradable, or compostable packaging whenever possible. Our commitment extends to every touchpoint, including garment tags, mailers, and inserts, all of which are designed to be low-impact.

Yes, we’re proud to support a variety of social and environmental causes. These include clean water projects, education programmes, reforestation efforts, and clothing donations to vulnerable communities locally and abroad.

Contact Support

We’re here to assist you.

At Belmont Wears, your satisfaction is our priority. Whether you have questions about products, orders, returns, or anything else, our customer support team is ready to help.

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