Changed your mind? We’ve made it easy.

At Belmont Wears, we want you to shop with total confidence. Whether something didn’t fit quite right or just wasn’t what you expected, we’re here to help. Our return and exchange policy is designed to be simple, fair, and stress-free  because your satisfaction is at the heart of what we do.

Return Eligibility

You may return any eligible item within 14 calendar days from the date of delivery. To qualify for a return, items must be:

• Unworn and unused
• In original condition, with all tags and labels attached
• Free from damage, scent, or signs of wear
• Returned in the original packaging (if possible)

We reserve the right to reject returns that do not meet the above conditions.

Please note:

• Sale or discounted items are non-returnable unless they are faulty.
• Items marked as “Final Sale” or “Non-Returnable” at checkout cannot be refunded or exchanged.
• Gift cards are non-refundable.

How to Return Your Order

To initiate a return:

1. Contact Us
   Email us at  care@belmontwears.com with your order number, the item(s) you wish to return, and your reason for return.
2. Receive Return Instructions
   We’ll respond with the return address and step-by-step guidance for sending your item back.
3. Post It Back
   Send your return using a tracked delivery service. You are responsible for return shipping costs unless the item received was damaged or incorrect.

We strongly recommend keeping your postage receipt and tracking number until your return is fully processed.

Exchanges

Need a different size or colour? We offer free UK exchanges  subject to item availability. Just email us with the details of your original order and what you’d like instead.

Once your return is received and approved, we’ll send the new item at no additional delivery cost. If the requested replacement is unavailable, we’ll offer you a refund or store credit whichever you prefer.

Refund Processing Time

Returns are inspected within 3–5 working days of arrival at our facility. If approved, your refund will be issued to the original payment method. Please allow an additional few working days for the refund to appear, depending on your bank’s processing time.

We’ll notify you by email once your refund has been completed.

Faulty or Incorrect Orders:

If your order arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery. Be sure to include your order number and clear photos of the issue. We’ll prioritise the replacement or refund process immediately and cover any return shipping costs.

Important Notes:

• We do not offer refunds for delayed deliveries caused by courier issues, unless the item arrives outside a reasonable time frame.
• Items lost during return transit are not the responsibility of Belmont Wears. Always use a tracked method.
• Repeated returns or abuse of our policy may result in restrictions on future orders.

Still need help?

We’re here to assist — reach out anytime at care@belmontwears.com or visit our Contact Page. Your satisfaction is our priority.