Shop with confidence we’ve got you covered.

At Belmont Wears, we’re committed to delivering an exceptional shopping experience. From the moment you place your order to the time it arrives at your door, we want you to feel confident. If something doesn’t go as expected, our Refund & Cancellation Policy is here to support you with clear guidelines and no unnecessary complications.

Refund Policy:

We accept refund requests for eligible items returned within 14 calendar days of delivery. To qualify for a refund:

• Items must be unused, unworn, and in original condition
• All tags, labels, and packaging must be intact
• Items must be free of damage, marks, odours, or signs of wear

Once your return is received and approved, we’ll issue your refund within 3–5 business days. Refunds are processed back to the original payment method only. You will receive a confirmation email once the transaction is initiated.

Important to note:

• Shipping fees are non-refundable, unless the item received is faulty or sent in error
• Items purchased using a gift card or store credit will be refunded as store credit
• Final sale or discounted items are non-refundable, unless defective or damaged

How to Request a Refund:

1. Contact us via email at care@belmontwears.com within 14 days of receiving your item
2. Provide your order number, item(s) you’d like to return, and the reason
3. Our team will guide you through the return process and share the return address
4. Send your item back using a tracked courier service and keep the receipt until your refund is confirmed

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Returned items that do not meet our policy standards may be sent back to the customer without a refund.

Order Cancellations:

Need to cancel your order? We understand things change.

You may request a cancellation within 1 hour of placing your order, provided it has not already been processed or dispatched.

To cancel:

• Email us immediately at care@belmontwears.com with your full name and order number
• If the order has not yet been packed or shipped, we’ll cancel and process your full refund
• If your order has already been dispatched, you’ll need to follow our return policy after delivery

We aim to process cancellation requests swiftly, but during busy periods it may not always be possible to stop an order in time.

Faulty or Incorrect Items:

If your item arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery.

• Email us at care@belmontwears.com with your order number and clear photos of the issue
• We will offer a replacement, refund, or alternative solution as appropriate
• In such cases, we’ll cover all return postage costs

Late or Missing Refunds:

If your refund has been approved but not received after 10 working days, please:

• Recheck your bank account or payment platform
• Contact your card issuer or payment provider (processing times can vary)
• Still unresolved? Contact us directly and we’ll investigate further

Questions or Concerns?

We’re here to help. Reach out to us at care@belmontwears.com for any questions about refunds, returns, or cancellations. Your satisfaction is always important to us.